Return & Refund Policy

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Thank you for shopping with Block N Blooms. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

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1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in the original packaging

• Proof of purchase is required

Items that have been used, washed, or damaged after delivery cannot be returned.

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2. Non-Returnable Items

For hygiene reasons, certain items may not be eligible for return if they have been opened or used. This includes bedding and bathrobe products “once they have been opened, used, or washed”.

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3. Return Process

If you would like to return an item, please contact us through the contact form on our website with the following details:

• Your order number

• The item you wish to return

• The reason for the return

Once your return request is approved, we will provide instructions for returning the product.

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4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

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5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used during the purchase.

Refund processing times may vary depending on your payment provider.

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6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Please include photos of the issue so we can resolve it as quickly as possible.

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7. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item in same condition and place a new order.

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8. Contact Us

If you have any questions about returns or refunds, please contact us through the contact page on our website.

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Block N Blooms
Australia